Pub. 10 2020 Issue 2

13 PUB. 10 2020 ISSUE 2 • Clear “ sneeze guards ” installed at each operational branch workstation and teller window to protect customers/members and employees. • Executive readiness tests provide the C-suite with a tool to measure their organization ’ s resilience to COVID-19 changes or future crises. A social distancing design is also recommended for administrative facilities to determine workstation configurations that maximize the number of employees who can be safely accommodated. Administrative facilities pose different challenges than branch- es when taking steps to mitigate COVID-19 risks. Here are some examples: • Due to the significantly higher occupancy in many adminis- trative facilities, some companies are choosing to decrease COVID-19 risk by installing thermal camera fever detection at perimeter entrances. This technology verifies each person who enters has a temperature in the normal range. • Elevators that once accommodated 12 will now safely transport one or two passengers, which could result in lines and delays. • Social distancing designs for densely populated call centers result in a significant reduction in the number of workstations. • Conference rooms, break rooms, and auditoriums may go unused or with a significantly reduced maximum number of occupants. Video system analytics that monitors social distancing inside the administrative facility, alarm functionality for violations, and reporting capabilities assist with monitoring the effectiveness of the social distancing program. Video system heat mapping analytics allow janitorial staff to focus deep cleaning efforts on high-touch areas of the facility. Perimeter access points protected by access-controlled doors, re- volving doors, or optical lanes should have social distancing queue lines to manage access and egress traffic safely. The same UV cabinet mentioned for branches is effective for disin- fecting temporary visitor, vendor, guest access badges and keys that are temporarily assigned to vendors. Developing and implementing effective reopening and social dis- tancing plans for administrative and branch facilities is critical to the safety of employees, customers or members. If you would like more information about COVID-19 and technology solutions to keep your financial institution safe and operational, please visit the Cook Crisis Hub at https://cooksecuritygroup.com/cook-crisis-hub/ . Executives interested in completing a COVID-19 Executive Readi- ness Test may contact me at steve.ryker@cooksecuritygroup.com w the New “COVID-19 Norm”